FAQ Frequently Asked Questions

content

1. General information
2. order
3. products
4. Sustainability and ecology

1. general

a) When was BERMBACH Handcrafted founded?
BERMBACH Handcrafted was founded in January 2017.
Find out more about our company here: About us

We attach great importance to sustainability and for this reason we have chosen the material rattan. Our partner is not Fair Trade certified, but works according to European standards and pays its workers above average.

Our partners should comply with the principles and style of our company. We prefer to work with small companies whose philosophy we identify with. We are against working with large companies like Amazon.

d) What are the advantages of the materials used compared to conventional products?
In addition to the environment, the global popularity of the rattan plant is also taking its toll on the wages and long-term supply of Indonesia’s native population.

The rattan palm is the most intensively harvested plant in Indonesia, accounting for 75% of total cultivation. The rattan industry employs more than 2/3 of the total population and 80% of the rattan harvested around the world is grown in Indonesia.

The massive scale of export has made the country dependent on a high demand, whilst the population now working in this sector benefits minimally from the ‘success’ of rattan export in general. This also has something to do with the high taxes now imposed on rattan export, which is currently more than 400 tonnes annually. As a result, when it comes to selecting our manufacturer, the working conditions have to comply with European standards and workers’ wages need to be appropriate.

2. order

You can choose between the following payment options in our shop:

Yes, but shipping costs may apply depending on the country of delivery. You can find more information here: shipping and payment conditions

c) How long does the delivery take? What are the costs involved?
The maximum delivery time is 3 weeks. However, if the goods are not in stock, this will increase to a maximum of 9 weeks. You can find more information here: shipping and payment conditions

d) Can I place an order without a customer account - i.e. as a guest?
Yes - it is sufficient to provide your customer information for the order ("Continue as guest").

e) I forgot my access data to my customer account
If the password is forgotten, a new password can be requested by e-mail by clicking on "Forgot password" [link "Reset password"] and then entering the e-mail address.

f) Can I pick up my order on site?
A collection of the order is possible after arrangement locally (Frankfurt/Main).

g) Which delivery service is used for delivery?
Depending on the type of dispatch and country of delivery, we will also supply you:

h) Who should I contact if I have questions about delivery or general questions?
info(Ä)bermbach-handcrafted(dot)de (E-Mail)

3. products

3a) What makes the beds from BERMBACH unique?
Any BERMBACH - bed is made purely by hand and is in itself a small, unique work of art. The shaping of the material depends on feeling and great precision - because its resistance, one of the outstanding properties of the beautiful natural material, is always a challenge, even for experienced craftsmen. Stencils and other traditional tools help to create harmonious, even baskets. But no tool can replace the great craftsmanship experience required for rattan processing. For this reason, we work together with an experienced Japanese-Indonesian manufacturer who has revived and perfected the traditional craft of rattan braiding in Indonesia in modern companies. The art of this craft paired with our love for detail comes in every BERMBACH - child's bed to the expression.

3b) Is a mattress included in the scope of delivery?
If required, a mattress or accessories can be added to order a bed during the ordering process.

3c) What does "KBA-certified ecological mattress" mean?
K.B.A. stands for "controlled organic cultivation".
For a successful certification the following requirements must be fulfilled:

• Complete renunciation of genetic engineering, mineral fertilizers, chemical pesticides for plants, growth regulators
• No use of artificial dyestuffs during further processing
• Only fertilization with natural fertilizers
• Biological pest control only
• No pesticides
• Efforts not to over-leach the soil
• Pollutant-free end products

3d) How are the beds produced? How long does it take to make a bed?
Our babycribs are produced by a renowned, high-quality manufacturer in Indonesia in accordance with the highest quality standards.
The production of a bed is done by hand.
You can here learn more about the manufacturing process.

3e) What is rattan & why is it suitable for making baby cots?
Rattan is sourced from the Eastern Asian Rotang - palm and is a natural, renewable material. You can here .

3f) What are the advantages of rattan over "traditional" wood?
One of the main benefits of using the rattan plant is the fact that the material can be sourced in an eco-friendly way and reused. You can find out more about the rattan plant and the manufacturing process here .

3g) Are there any assembly instructions?
Assembly instructions will be available in the near future.

3h) Which bed is best for which age? How long can the beds be used?

3i) Are the beds from BERMBACH "growing beds"?
No

3j) Are there any chemicals (formaldehyde or similar)?
in the products are used for manufacturing?
Us as company as well as parents. it is important to provide our children with unpolluted products. That is why we attach great importance to high-quality workmanship and carefully select the materials used.

More information about the manufacturing process
as well as the materials used you will find here.

A visit of the beds is possible after arrangement on site in Frankfurt.

3l) Where is the best place to put the cot?
BERMBACH Handcrafted beds must be placed on a flat and non-slip surface.

3m) Is there anything special to consider when setting up the bed?
Never place the beds near open fires or other strong heat sources such as electric radiant heaters, gas stoves, etc.

All fittings must always be properly fastened, screws should not be loose, as the child could get trapped or clothes (e.g. cords, collars or ribbons for pacifiers, etc.) could get caught and there is a risk of strangulation. All screws must be checked for strength at regular intervals.
BERMBCH beds may no longer be used if a part is broken, torn off or missing until proper repair has been carried out. Only use mattresses available from us. Never use more than one mattress. Only use mattresses that fit perfectly.

3n) How are accessories like the canopy correctly mounted?
The accessories are mounted to the bed using the supplied screws incl. key.