cancellation policy
Unless the parties have agreed otherwise, the right of revocation does not apply to the following contracts: Contracts for the delivery of goods which are not
(b) contracts for the supply of goods which are ready-made and the manufacture of which is subject to individual choice or destination by the consumer or which are clearly tailored to the personal needs of the consumer, contracts for the supply of goods which are liable to perish quickly or the expiry date of which is
contracts for the delivery of sealed goods which are not suitable for return for health or hygiene reasons, if their seal has been removed after delivery, contracts for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature, contracts for the delivery of alcoholic beverages, the price of which is agreed at the time of conclusion of the contract.
which can be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on fluctuations on the market over which the trader has no control, contracts for the supply of sound and light music, or contracts for the supply of sound and light music, which have been entered into by the trader for more than 30 days, may not be delivered until after conclusion of the contract.
Video recordings or computer software in a sealed package when the
Sealing removed after delivery, contracts for the supply of newspapers, magazines or periodicals other than subscription contracts.
right of withdrawal
cancellation policy
You have the right to revoke this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the day on which you or a third party named by you who is not the carrier have taken or have taken possession of the last goods.
To exercise your right of withdrawal, you must contact us,
BERMBACH Handcrafted, Alexander Bermbach, Zeil 1, 60313 Frankfurt am Main,
Phone: +49(0)69 86098892, e-mail: by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of revocation
If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case within fourteen days of the day on which you notify us of the revocation of this contract at the latest. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods. For goods which, due to their nature, cannot be returned normally by post, the costs are estimated at a maximum of EUR 59.00 for a return from Germany and EUR 119.00 for a return from a country outside Germany.
They shall be liable for any depreciation of the goods only if such depreciation is due to handling of the goods which is not necessary to examine their nature, properties and functionality.
Sample withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
- An:
BERMBACH HANDCRAFTED,
Alexander Bermbach, Zeil 1, 60313 Frankfurt am Main,
E-mail:
- Herewith I/we(*) cancel the contract concluded by me/us(*) for the purchase of the following goods(*)/ the provision of the following service(*)
- Ordered on(*)/ received on(*)
- Name(s) of consumer(s)
- Address of consumer(s)
- Signature of consumer(s)
(only for paper messages)
- date
(*) Delete as appropriate.